Administrative Operations Lead

Belgrade, Serbia (Hybrid)

Director

WHAT YOU' DO:

  • Lead and coordinate a small administration team (three administrative operations managers, three executive assistants to C-suite leadership).
  • Distribute workload, set priorities, and help the team stay organized.
  • Review existing processes and identify areas for improvement.
  • Create structure, documentation, and clear ways of working.
  • Support office operations and workplace-related projects.
  • Coordinate vendors, suppliers, and service providers.
  • Partner with HR, Finance, IT, and leadership teams on operational matters.
  • Help improve onboarding, offboarding, travel, equipment, and administrative processes.
  • Introduce automation and efficiency improvements where appropriate.
  • Support the growth and development of the administration function.

WHAT YOU BRING:

  • 4+ years of experience in Operations, Administration, Project Management, HR Operations, Workplace Operations, or a similar role.
  • Experience in tech, digital, startup, AI, or international companies.
  • Previous experience leading and coordinating a team.
  • Strong organizational and problem-solving skills.
  • Experience improving processes and bringing structure to day-to-day operations.
  • Ability to work independently and take ownership.
  • Comfortable working in a fast-paced international environment.
  • Fluent English and Serbian.

Nice to have:

WHAT WE OFFER:

  • 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.
  • Health & Wellness: Private health insurance and FitPass membership.
  • Growth-focused environment: Access to learning resources and clear pathways for growth.
  • Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more.
  • A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.

STEPS OF THE SELECTION PROCESS:

  • Screening Interview (45 minutes) – Initial conversation with a recruiter.
  • Team Interview (up to 60 minutes) – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.‍
  • Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.

AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from:

Belgrade, Serbia

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

GET TO KNOW US

Explore our journey, the guiding principles that shape our work, and meet the talented individuals who make it all happen.
We'd love for you to get to know us!

Our
Values

  1. Responsibility
  2. Respect
  3. Radical Curiosity

Our values are more than words on a wall. They're the foundation of how we work, create, and collaborate. Since our early days, these core principles have shaped our culture. We embrace our values and we use them as a compass to as we navigate our work, team interactions and most importantly, our client communications.

  1. RESPONSIBILITY

    We have a responsibility to the marketplace and our clients to demand better from the digital ecosystem and leverage the digital ecosystem for better, minimizing ad fraud and invalid traffic and improving brand safety and viewability.

  2. RESPECT

    Respect for our colleagues and people/the consumer by delivering experiences at their specific level of need, with the right creative messaging, at the right time, regardless of channel — and inclusive of where they are spending more of their physical and media time as those touch points converge rapidly.

  3. RADICAL CURIOSITY

    Radical curiosity drives innovation and results for our clients, constantly testing and learning the technology and optimization levers in a platform that will drive results underpinned by people-optimized data and technology.