Cross-Device Ad Targeting: How Advertisers Reach Users Across Screens in a Cookieless World
Mary Gabrielyan
February 19, 2026
18
minutes read
People don’t move through the funnel on one screen—and your advertising can’t afford to pretend they do. Cross-device targeting is no longer about tracking more signals, but about making smarter decisions across CTV, mobile, and desktop in a privacy-first world.
People don’t move through the funnel on one screen anymore, and most buying journeys now look more like a relay than a straight line: a streaming show on a smart TV, a quick Google search on a phone, a deeper comparison on a laptop, and a purchase that happens in an app. In that context, the fact that U.S. internet ad revenue reached$259B in 2024 is more than a headline—it’s a signal of where budgets already live, and why connecting signals across devices has become a practical requirement rather than a “nice-to-have.”
At the same time, the mechanics that used to make cross-device tracking feel straightforward keep shifting under buyers’ feet. Safari and Firefox have limited cross-site tracking for years, which has steadily reduced the reliability of third-party identifiers in real-world measurement. Chrome’s third-party cookie story has also evolved into delays and course corrections, and Google’s current stance is effectively that third-party cookie control remains in user settings rather than being removed through a single “switch-off” moment—useful for user choice, but still a source of uncertainty for measurement planning.
So the question in 2026 isn’t whether cross-device targeting matters; it’s how to do it with realistic expectations, using privacy-safe inputs and clear consent signals, while measuring outcomes in a way that doesn’t automatically give the identity graph credit for everything that happens after an impression.
💡 If you want broader context on how targeting and measurement are evolving, AI Digital’s perspective on advertising intelligence is a helpful companion read.
What is cross-device ad targeting?
Cross-device ad targeting is the practice of recognizing the same person (or household) across multiple devices—and using that recognition to deliver, control, and measure advertising more effectively.
In plain language: if someone sees your CTV ad in the living room, you can (a) avoid bombarding them with the same ad on every other screen, (b) follow up with a complementary message on mobile or desktop, and (c) measure downstream actions with less duplication.
Cross-device targeting typically supports four jobs:
Audience reach across screens (CTV + mobile + desktop + in-app).
Frequency management and deduplication (counting unique people/households instead of device-level impressions).
Sequencing (message A on CTV, then message B on mobile, then offer/retargeting on desktop).
Measurement and attribution that accounts for multi-device journeys.
The hard part is not the concept. The hard part is identity resolution—linking identifiers in a way that is accurate enough to be useful, and compliant enough to be sustainable.
Hashed emails and phone numbers (collected with consent)
First-party customer IDs (CRM, loyalty IDs)
Mobile ad IDs (MAIDs) in app environments (where available and permitted)
Deterministic matching is “strong” because it’s based on a direct relationship: this email/login belongs to this user. That yields higher confidence for:
sequential messaging
suppression (don’t show again)
conversion measurement (especially when the conversion is also first-party)
But deterministic matching has a ceiling: not everyone is logged in. In ID5’s 2025 findings, publishing participants reported that fewer than 30% of users are logged in or registered—one reason the industry keeps layering solutions.
Where deterministic works best: Deterministic targeting tends to perform best in environments where identity is naturally stable and consented:
It also fits especially well in measurement frameworks where conversions are captured as first-party events, because the “proof” chain is clearer when outcomes live in your own systems rather than in fragmented third-party reporting.
Where it struggles: Deterministic approaches usually struggle when you’re chasing open-web reach that isn’t authenticated, because there simply aren’t enough durable identifiers to connect impressions to outcomes reliably at scale.
They can also hit a ceiling in privacy-restricted environments when consented IDs are limited, since addressability depends on the volume and quality of permissioned identity rather than on broad, anonymous traffic.
Probabilistic cross-device targeting
Probabilistic matching uses statistical modeling to infer that multiple devices belong to the same person or household. Inputs can include:
IP address patterns (with caveats)
device/browser attributes
location patterns (especially in-app)
behavioral overlaps (time of day, content affinity)
contextual co-occurrence (devices appearing in the same environments)
Probabilistic matching can expand reach when deterministic signals aren’t present, but it introduces uncertainty:
match confidence varies
false positives/negatives happen
precision depends heavily on data quality and modeling
This is why probabilistic methods are often used for reach extension and directional measurement, not for high-stakes decisions like strict suppression around sensitive categories.
⚡ A cross-device graph is only “accurate” for the decisions you use it to make. Treat probabilistic matches as directional unless you can validate them against stronger truth sets.
Household and device graphs
A device graph links devices to an individual or household. A household graph focuses on the household as the primary unit (common in CTV).
In practice, graphs tend to be “hybrid”:
deterministic links where possible
probabilistic links to fill gaps
household-level clustering for shared environments (like TVs, tablets, smart speakers)
This matters because CTV often operates most naturally at the household level. Streaming continues to take a large share of TV viewing; Nielsen’s Gauge has shown streaming around the mid-40% range, including 46.7% in November 2025.
So if your biggest-screen impressions are household-based, it makes sense that your identity strategy shifts toward household resolution too.
Cross-device targeting in a cookieless environment
“Cookieless” is a bit of a simplification, because the real world is a patchwork of browser behaviors rather than a single on/off switch. Safari has enforced long-running tracking restrictions through Intelligent Tracking Prevention (ITP), Firefox has continued tightening cross-site tracking via Enhanced Tracking Protection, and Chrome has moved through partial restrictions, testing, and repeated course changes, with a continuing emphasis on user choice rather than a clean, universal sunset.
The implication is straightforward: third-party cookies can’t be treated as the universal connector for identity across devices and domains, so any serious cross-device strategy has to be built around the signals that remain durable—first-party relationships, consented IDs, and privacy-safe methods that can keep working even when browser-level friction increases.
In 2025, the industry’s direction is visible in adoption numbers: ID5 reported that 91% of respondents have adopted or plan to adopt an alternative identity solution. That doesn’t mean every solution is good. It does mean teams are actively preparing for inconsistent signal availability.
Practical first-party inputs include:
authenticated IDs (site/app logins)
CRM + loyalty data (hashed)
email engagement
in-app events where consent permits
server-side tagging and consented enrichment (where compliant)
Key point: first-party data is only “usable” for targeting when your consent model and policy language explicitly allow that use, and that isn’t just paperwork—it’s an operational constraint that determines what you can activate, where you can activate it, and how confidently you can measure outcomes.
When identity is sparse, contextual targeting becomes more than a brand-safety layer. It becomes a performance tool.
On CTV specifically, contextual metadata can be surprisingly powerful when audience IDs are limited. Nielsen/Gracenote highlighted how deeper program metadata can improve confidence and targeting granularity in programmatic CTV, and it called out that many bidstream signals are still incomplete in practice.
Contextual inputs that often perform well:
content genre and show-level signals
daypart + device type
geography at appropriate granularity
creative context fit (sports vs lifestyle vs news)
retail/commerce context (where permitted)
The smart pattern is context + identity, not context instead of identity.
Privacy regulations and compliance
In the U.S., you’re operating in a patchwork of state privacy laws plus sector rules and self-regulatory standards. Two practical realities matter for cross-device targeting:
You need a defensible consent and opt-out framework for interest-based advertising.
You must treat “sharing” signals across parties carefully (especially for offsite activation).
On the self-regulatory side, changes like the discontinuation of certain cookie-based/probabilistic opt-out tooling highlight how quickly legacy mechanisms can shift. This doesn’t mean “you can’t do cross-device targeting.” It means you should expect the compliance surface area to keep moving—so build with fewer brittle dependencies.
The benefits are real, but they’re not automatic. They show up when cross-device targeting is used to solve specific problems.
Consistent messaging across screens
Consistency isn’t about showing the same ad everywhere. It’s about matching message to stage.
A simple sequence might look like:
CTV: broad value proposition (30s)
mobile: shorter reminder (6–10s)
desktop: comparison content + social proof
retail media: conversion push (if applicable)
Without cross-device control, you tend to get accidental repetition and inconsistent creative.
Consumer activity preferences in content entertainment (Source)
Improved reach and frequency management
Cross-device frequency is one of the quickest “wins,” because device-level buying inflates frequency. You can easily hit the same household across:
multiple streaming apps
multiple devices
multiple browsers
Deloitte’s 2025 Digital Media Trends research found viewers often complain about repetitive ads and poor ad experiences in streaming environments, which should make frequency management feel like a brand metric as much as a performance metric.
Cross-device doesn’t magically solve attribution, but it can reduce obvious measurement errors, like:
counting one person as three “unique users”
attributing a conversion to the last device touched, ignoring earlier exposure
over-crediting retargeting that simply “shows up last”
The best measurement setups do two things:
deduplicate exposure (person/household)
use incrementality where possible (exposed vs control)
Stronger omnichannel performance
When CTV is a meaningful share of your mix, you need a way to coordinate CTV with digital channels. This is increasingly important because streaming is not a niche behavior anymore.
Comscore’s 2025 “State of Streaming” report noted96.4M U.S. CTV streaming households. That’s the environment where cross-device targeting stops being a “digital tactic” and becomes a core omnichannel capability.
⚡ Cross-device targeting isn’t a trick for following people around; it’s a practical way to manage reach and frequency at the household level, so you don’t keep buying the same impressions repeatedly while large parts of your intended audience never see the message at all.
Preferred devices for watching and scrolling. (Source)
Cross-device targeting vs single-device targeting
Single-device targeting is what happens when your unit of truth is “this cookie” or “this device ID.” Cross-device targeting tries to make the unit of truth closer to reality: a person or household.
What this means in practice: if you’re still planning reach and frequency at device level, you’re often making your campaign look more “efficient” than it is.
💡 For a deeper look at measurement pitfalls, AI Digital’s perspective on why marketing metrics can mislead is a useful checkpoint before you design reporting.
Cross-device targeting and CTV
CTV is where cross-device strategy becomes unavoidable, because households, apps, and devices fragment reach.
Unlike desktop or mobile, connected TV does not behave like a one-to-one environment. Multiple people may use the same screen, multiple streaming apps may exist on the same device, and identity signals vary widely depending on platform. As a result, advertisers rarely operate with a clean, person-level identifier when buying CTV inventory.
This makes cross-device coordination less about precision targeting and more about structure, control, and realistic measurement.
CTV is commonly bought and evaluated at three different levels:
Device level (a specific smart TV or streaming device)
Household level (the group of people behind a shared router, IP, or platform account)
Content or context level (show, genre, network, or viewing environment)
In practice, most CTV activation sits somewhere between device and household targeting.
Unlike web and app environments, many CTV platforms provide limited or inconsistent user-level identifiers. Some rely on logged-in platform accounts, others expose only device IDs, and some restrict identity sharing entirely. That variability pushes advertisers toward a hybrid approach built on:
Household graphs, which associate multiple devices with a shared location or account
Contextual intelligence, using program-level metadata to guide relevance
Platform-level IDs, particularly within walled-garden ecosystems
This is why household-based planning remains central to CTV strategy. While it does not tell you exactly who in the home saw an ad, it does allow you to manage reach, frequency, and follow-up exposure across screens in a more controlled way than device-only buying.
Nielsen and Gracenote have repeatedly emphasized that bidstream metadata quality and transparency are critical for programmatic CTV, particularly as buyers attempt to understand reach, duplication, and exposure across fragmented streaming environments.
Cross-device attribution with CTV exposure
One of the main reasons advertisers invest in cross-device targeting alongside CTV is attribution.
A typical measurement flow looks like this:
CTV exposure is logged at the household or device level
Subsequent activity occurs on mobile, desktop, or within an app
An identity graph links those devices to the original household
An attribution model assigns credit to the CTV exposure
This framework helps connect upper-funnel viewing to lower-funnel action. However, it is also where over-crediting commonly occurs.
Because CTV impressions often happen early in the journey, and because downstream activity is easier to observe on personal devices, attribution models can unintentionally assign influence where true causality is unclear.
A more defensible approach is to treat CTV-to-digital measurement as:
Directional unless validated, rather than absolute proof
Stronger when paired with lift testing, such as exposed vs control households
Strongest when anchored to first-party outcomes, including site activity, CRM events, or verified sales data
This framing doesn’t diminish the value of CTV. It simply acknowledges that identity resolution improves visibility, not certainty.
Coordinating CTV with mobile and desktop
When cross-device strategy is applied correctly, CTV rarely stands alone. Instead, it functions as the top of a coordinated system.
In practice, coordination tends to fall into three common patterns:
Suppression: Avoid serving additional mobile or desktop ads to households that have already reached effective CTV frequency thresholds.
Sequencing: Use CTV for broad narrative or brand storytelling, followed by shorter product proof or reminder messaging on mobile, and conversion-oriented messaging on desktop.
Outcome assist: Treat mobile and desktop as the environments where actions occur, while recognizing that CTV often initiates interest rather than completes conversion.
Each pattern relies on cross-device identity to prevent duplication and support logical progression through the funnel.
Perceived effectiveness of CTV ad spending (Source)
However, when activation occurs inside walled gardens, transparency can decline quickly. Reporting is often aggregated, identity logic is proprietary, and attribution rules may differ from open-web measurement. That’s why it’s important to understand not only what cross-device coordination enables—but also what data you will and will not receive back.
Use cases are where cross-device targeting stops being theoretical. Below are the most common patterns, plus a couple of examples from reputable sources.
Brand awareness and reach extension
The goal here is to add incremental reach without blowing up frequency.
Cross-device helps by:
deduplicating households already reached on CTV (so you’re not paying to “re-reach” the same home through different apps/devices)
extending to mobile/desktop for incremental reach (using follow-up placements to reach additional members of the household or capture attention in moments where TV isn’t the active screen)
optimizing toward unique reach, not impressions, which is usually a better proxy for brand-building than raw delivery volume
Case example (cross-screen efficiency): Comscore published a case study showing a political campaign using privacy-centric targeting across TV environments and Comscore Campaign Ratings measurement, reporting that the campaign reached households on CTV 36% more efficiently than linear TV in that specific activation. Even if you’re not running political advertising, the transferable lesson is straightforward: household-based identity and deduplication can reduce waste when TV-like environments fragment, especially when linear + streaming buys overlap.
Performance and conversion campaigns
The goal here is to drive action while acknowledging cross-device journeys.
Cross-device helps by:
linking upper-funnel exposure to lower-funnel behavior (CTV starts interest; mobile/desktop often captures the click, browse, or conversion)
reducing duplicated retargeting, which can quietly inflate frequency and degrade efficiency
enabling “assist” models where CTV primes demand and another device closes, which is often closer to how people actually behave
What to watch: last-touch models tend to over-credit the final device. If you can’t run lift testing, at least compare:
exposed vs unexposed conversion rates
time-to-convert distributions
frequency-to-convert curves
If you can run incrementality, you’ll get a much more defensible read. IAB’s 2025 guidance on incremental measurement lays out core methodologies (experiments, counterfactual modeling, and hybrids) and when each approach is appropriate. (If you want something more implementation-oriented, the IAB/MRC retail media measurement guidelines also walk through test/control lift logic and the kinds of pitfalls that can bias results. )
The goal here is to move people from interest → evaluation → action with controlled messaging.
A simple sequential flow:
CTV awareness (video)
mobile retargeting (short reminder)
desktop retargeting (comparison/offer)
suppression once conversion happens (or once frequency cap hit)
This only works when your identity resolution is good enough to avoid “sequence collapse” (the user seeing message 3 first because device identity is disconnected). In practice, this is where frequency caps and suppression rules matter as much as the creative sequence itself, because fragmentation across streaming apps and devices can make repetition surprisingly easy.
Offline-to-online attribution
Now, the goal here is to connect media exposure to offline outcomes (store visits, calls, CRM events).
Cross-device can support this when you have:
consented location or CRM linkages (and clear disclosure/permissions)
clean-room style matching (where available) to connect exposure and outcomes without exporting raw user-level data
controlled measurement windows aligned to purchase cycles
Clean rooms are increasingly used for privacy-preserving measurement workflows, including holdout or geo-split tests that compare exposed vs unexposed groups while limiting data leakage. There’s also growing industry discussion specific to CTV clean rooms as a way to improve targeting/measurement collaboration while preserving privacy boundaries.
Caution: offline lift is easy to overstate. Use holdouts if the budget allows, keep windows conservative, and treat results as directional unless your methodology can rule out obvious confounds.
Challenges and limitations of cross-device ad targeting
This is the section most vendors gloss over, but it’s where your plan either becomes durable or fragile.
Data accuracy and match rates
You will never get perfect match rates. And chasing “100% identity coverage” is usually a trap.
Common causes of match degradation:
limited login penetration (as noted earlier, often under 30% in many publishing contexts)
shared devices (especially TVs and tablets)
IP churn and shared networks
consent gaps
platform-level blind spots (walled gardens)
Practical fix: define acceptable accuracy by use case. A probabilistic graph might be fine for reach modeling, but not for strict suppression in sensitive campaigns.
Walled gardens and limited transparency
Within major platforms, identity resolution often works—but reporting granularity may not.
Typical constraints:
limited user-level data portability
black-box conversion modeling
restricted log-level access
If you plan cross-device programs across both open web and walled gardens, design reporting so you can:
compare performance at the campaign objective level
run incrementality tests where possible
avoid forcing “apples-to-apples” when measurement rules differ
Cross-device graphs make it easier to connect exposure to outcomes. They also make it easier to credit the graph for outcomes it did not cause.
Over-crediting happens when:
your attribution window is too long
you target high-intent audiences (who would convert anyway)
you retarget aggressively and always “show up last”
you lack holdouts or calibration panels
This is why cross-platform measurement conversations keep coming back to identity plus standards. The MRC’s cross-media measurement work underscores the need for consistent methodologies when comparing across channels.
Privacy and consent management
Privacy risk isn’t theoretical. It shows up as:
lost addressability when consent is not captured
partner limitations on allowed use cases
compliance rework when regulations or platform policies shift
Also note: industry opt-out mechanisms and frameworks evolve. If an opt-out tool or standard changes, your workflows must adapt quickly.
Best practices for effective cross-device ad targeting
This is the “do this on Monday” section. The best practices below are deliberately practical because cross-device targeting only pays off when it changes decisions you can defend.
Start with clear use cases, not technology
Before you pick a partner or an ID strategy, write down:
what decision you want the graph to improve (frequency, sequencing, measurement, reach)
what KPI should move if it works
what could falsely inflate that KPI
Then select identity inputs that match the decision.
This matters more in 2026 because “identity” is no longer a single universal mechanism. The same audience can be addressable in one environment (logged-in CTV app) and effectively non-addressable in another (privacy-restricted browser session). Treat the graph like an input to a specific business decision, not a general-purpose asset.
A useful way to pressure-test your use case is to ask: “If I didn’t have cross-device IDs, what would I do instead?” If the answer is “I’d do contextual and broad reach buys anyway,” your identity plan should be minimal and focused.
Combine cross-device with contextual targeting
Identity is not always available. Context always exists.
A strong approach in 2026:
use identity where consented signals exist
use contextual intelligence to maintain scale and brand alignment
measure both paths separately to understand tradeoffs
CTV is the clearest place to see why this is necessary. Even where identity is available, the quality and completeness of what flows through programmatic pipes can vary. Gracenote has published repeated guidance arguing that content metadata is a critical missing layer for CTV advertising transparency, and that missing or inconsistent metadata can make it harder for buyers to confidently align ads to the right content environments. As mentioned, Nielsen has also positioned Gracenote program metadata and TV schedule information as a standardized taxonomy that can support more transparent CTV transactions.
In practice, combining identity-based targeting with content/context signals is less about “extra sophistication” and more about keeping performance stable when ID coverage is uneven.
Set realistic measurement expectations
Cross-device attribution is not court evidence. It’s a directional model unless validated.
Good measurement hygiene includes:
clear attribution windows tied to buying cycles
deduplicated reach/frequency reporting
incrementality tests where possible
sensitivity checks (what happens if you shorten the window? exclude retargeting? cap frequency?)
If you want a concrete methodology anchor, the above-mentioned IAB’s Guidelines for Incremental Measurement in Commerce Media (Nov 2025) lays out the major approaches—controlled experiments, model-based counterfactuals, econometric models, and hybrids—and when each is appropriate. This is directly relevant to cross-device programs because identity resolution can increase apparent “influence” (more matches → more attributable outcomes), even when incremental lift is unchanged. Incrementality frameworks help prevent that from becoming a reporting trap.
Align targeting with privacy standards
Build for durability:
prefer consented first-party signals
document permitted uses by partner/platform
design opt-out handling as a system requirement, not a legal afterthought
keep data minimization in mind (don’t collect signals you can’t defend)
This is not just a “legal” best practice—it’s operational risk management. IAB Tech Lab’s ongoing privacy standards work (including updates to the Global Privacy Platform/Protocol (GPP) and the Data Deletion Request Framework) reflects how frequently compliance signaling and consumer rights handling evolve, especially across U.S. states.
The practical implication is simple: if your strategy depends on brittle identity pipes, you’ll spend more time rebuilding than optimizing.
The future of cross-device ad targeting
Cross-device targeting is not going away. It’s being refactored.
Here are the most likely “shape of the future” shifts you should plan for.
Identity will look more like reconciliation than tracking
limited, purpose-built identifiers for specific workflows
Instead of “track everywhere,” the direction is “match where permitted, aggregate where needed, and document the logic.” This is why clean rooms keep coming up in measurement and collaboration conversations: they’re essentially structured reconciliation environments.
IAB Tech Lab’s work on privacy-enhancing technologies (PETs) and addressability standards shows where the industry is heading: maintain useful ad functions while making privacy expectations more predictable and enforceable.
Household will remain central because CTV remains central
Streaming’s share of TV time keeps household identity relevant for planning, dedupe, and sequencing.
Nielsen’s Gauge reporting shows streaming has been hitting record levels of total TV usage, including milestones where streaming approaches or exceeds combined broadcast+cable share (for example, 44.8% in May 2025)—a structural indicator that household-based planning isn’t a niche CTV tactic anymore.
(And more recent updates show streaming continuing to climb, reinforcing the broader direction even as the exact percentage moves month-to-month.)
In other words: even if person-level identity becomes harder in some environments, household-level coordination will still deliver value.
Measurement will shift toward incrementality and calibration
As identity becomes less “complete,” measurement that relies on:
calibration panels
modeled outcomes with disclosed assumptions
incrementality tests
…will become more important than obsessing over last-touch attribution.
This aligns with how major industry bodies describe measurement best practice: not one method, but a framework that clarifies when experiments vs counterfactual models vs econometrics are appropriate.
Expect more regulation pressure, not less
The U.S. remains fragmented, but the direction is consistent: more transparency, more opt-out control, and more scrutiny on sharing and profiling. If your cross-device strategy depends on opaque pipelines, you will keep rebuilding it.
The speed and cadence of privacy-signal standards updates (e.g., GPP updates tied to new state laws, and improvements to deletion-request handling frameworks) is a useful proxy for how dynamic this environment will remain.
⚡ The winners in cross-device targeting won’t be the teams with the biggest graph. They’ll be the teams with the clearest use cases and the most defensible measurement.
Conclusion: why cross-device ad targeting still matters
Cross-device targeting is best understood as a system of identity + activation + measurement. It creates real value when it helps you do at least one of these things better than single-device targeting:
deduplicate reach and frequency (especially across CTV + mobile + desktop)
coordinate messaging across screens so sequencing is intentional, not accidental
measure outcomes without double-counting users (and without “last device wins” bias)
reduce waste while improving incremental reach, rather than simply increasing impression volume
But it also creates new failure modes: over-crediting, false certainty, and privacy fragility. That’s why the most effective programs treat identity as a means to an end, not the end itself.
If you take one idea from this guide, take this: your identity approach should be proportional to your use case. Build the minimum cross-device capability that improves a real decision, verify it with holdouts or calibration where you can, and expand only when the lift is repeatable.
Where Smart Supply fits in this picture
Cross-device targeting often breaks down not because the strategy is wrong, but because the media environment is noisy: too many redundant paths to the same inventory, inflated costs through bidstream recycling, and platform bias that quietly nudges spend toward “preferred” inventory rather than what actually performs. Smart Supply is designed to fix that supply-side reality.
Smart Supply focuses on supply-side selection built around your desired outcome, not generic “curated” bundles. Deals are custom-built by inventory type and KPI, and then continuously optimized rather than treated as a static library. It’s also DSP-agnostic and inventory-agnostic, working across Display, Streaming Video, CTV, and Streaming Audio, with the goal of improving efficiency and effectiveness without forcing a particular platform’s priorities.
In other words: cross-device targeting helps you decide who to reach and how to measure it. Smart Supply helps ensure the where and how you buy doesn’t undermine those decisions through waste, duplication, or distorted auction dynamics.
And if you’re planning cross-device targeting across CTV, mobile, and desktop (or you’re already running it and you’re not sure what to trust), it’s usually worth an expert review of three things:
Identity approach: what signals you’re using, where they break, and what’s realistic by channel
Activation design: sequencing, suppression, frequency controls, and where fragmentation is causing waste
Measurement setup: what’s directional vs validated, and how to reduce over-crediting
If you want a second set of eyes, get in touch with AI Digital. We can help you pressure-test the use case, choose an approach that’s privacy-aligned, and—where it makes sense—use Smart Supply to tighten supply paths and reduce the hidden inefficiencies that make cross-device performance look better (or worse) than it really is.
Blind spot
Key issues
Business impact
AI Digital solution
Lack of transparency in AI models
• Platforms own AI models and train on proprietary data • Brands have little visibility into decision-making • "Walled gardens" restrict data access
• Inefficient ad spend • Limited strategic control • Eroded consumer trust • Potential budget mismanagement
Open Garden framework providing: • Complete transparency • DSP-agnostic execution • Cross-platform data & insights
Optimizing ads vs. optimizing impact
• AI excels at short-term metrics but may struggle with brand building • Consumers can detect AI-generated content • Efficiency might come at cost of authenticity
• Short-term gains at expense of brand health • Potential loss of authentic connection • Reduced effectiveness in storytelling
Smart Supply offering: • Human oversight of AI recommendations • Custom KPI alignment beyond clicks • Brand-safe inventory verification
The illusion of personalization
• Segment optimization rebranded as personalization • First-party data infrastructure challenges • Personalization vs. surveillance concerns
• Potential mismatch between promise and reality • Privacy concerns affecting consumer trust • Cost barriers for smaller businesses
Elevate platform features: • Real-time AI + human intelligence • First-party data activation • Ethical personalization strategies
AI-Driven efficiency vs. decision-making
• AI shifting from tool to decision-maker • Black box optimization like Google Performance Max • Human oversight limitations
• Strategic control loss • Difficulty questioning AI outputs • Inability to measure granular impact • Potential brand damage from mistakes
Managed Service with: • Human strategists overseeing AI • Custom KPI optimization • Complete campaign transparency
Fig. 1. Summary of AI blind spots in advertising
Dimension
Walled garden advantage
Walled garden limitation
Strategic impact
Audience access
Massive, engaged user bases
Limited visibility beyond platform
Reach without understanding
Data control
Sophisticated targeting tools
Data remains siloed within platform
Fragmented customer view
Measurement
Detailed in-platform metrics
Inconsistent cross-platform standards
Difficult performance comparison
Intelligence
Platform-specific insights
Limited data portability
Restricted strategic learning
Optimization
Powerful automated tools
Black-box algorithms
Reduced marketer control
Fig. 2. Strategic trade-offs in walled garden advertising.
Core issue
Platform priority
Walled garden limitation
Real-world example
Attribution opacity
Claiming maximum credit for conversions
Limited visibility into true conversion paths
Meta and TikTok's conflicting attribution models after iOS privacy updates
Data restrictions
Maintaining proprietary data control
Inability to combine platform data with other sources
Amazon DSP's limitations on detailed performance data exports
Cross-channel blindspots
Keeping advertisers within ecosystem
Fragmented view of customer journey
YouTube/DV360 campaigns lacking integration with non-Google platforms
Black box algorithms
Optimizing for platform revenue
Reduced control over campaign execution
Self-serve platforms using opaque ML models with little advertiser input
Performance reporting
Presenting platform in best light
Discrepancies between platform-reported and independently measured results
Consistently higher performance metrics in platform reports vs. third-party measurement
Fig. 1. The Walled garden misalignment: Platform interests vs. advertiser needs.
Key dimension
Challenge
Strategic imperative
ROAS volatility
Softer returns across digital channels
Shift from soft KPIs to measurable revenue impact
Media planning
Static plans no longer effective
Develop agile, modular approaches adaptable to changing conditions
Brand/performance
Traditional division dissolving
Create full-funnel strategies balancing long-term equity with short-term conversion
Capability
Key features
Benefits
Performance data
Elevate forecasting tool
• Vertical-specific insights • Historical data from past economic turbulence • "Cascade planning" functionality • Real-time adaptation
• Provides agility to adjust campaign strategy based on performance • Shows which media channels work best to drive efficient and effective performance • Confident budget reallocation • Reduces reaction time to market shifts
• Dataset from 10,000+ campaigns • Cuts response time from weeks to minutes
• Reaches people most likely to buy • Avoids wasted impressions and budgets on poor-performing placements • Context-aligned messaging
• 25+ billion bid requests analyzed daily • 18% improvement in working media efficiency • 26% increase in engagement during recessions
Full-funnel accountability
• Links awareness campaigns to lower funnel outcomes • Tests if ads actually drive new business • Measures brand perception changes • "Ask Elevate" AI Chat Assistant
• Upper-funnel to outcome connection • Sentiment shift tracking • Personalized messaging • Helps balance immediate sales vs. long-term brand building
• Natural language data queries • True business impact measurement
Open Garden approach
• Cross-platform and channel planning • Not locked into specific platforms • Unified cross-platform reach • Shows exactly where money is spent
• Reduces complexity across channels • Performance-based ad placement • Rapid budget reallocation • Eliminates platform-specific commitments and provides platform-based optimization and agility
• Coverage across all inventory sources • Provides full visibility into spending • Avoids the inability to pivot across platform as you’re not in a singular platform
Fig. 1. How AI Digital helps during economic uncertainty.
Trend
What it means for marketers
Supply & demand lines are blurring
Platforms from Google (P-Max) to Microsoft are merging optimization and inventory in one opaque box. Expect more bundled “best available” media where the algorithm, not the trader, decides channel and publisher mix.
Walled gardens get taller
Microsoft’s O&O set now spans Bing, Xbox, Outlook, Edge and LinkedIn, which just launched revenue-sharing video programs to lure creators and ad dollars. (Business Insider)
Retail & commerce media shape strategy
Microsoft’s Curate lets retailers and data owners package first-party segments, an echo of Amazon’s and Walmart’s approaches. Agencies must master seller-defined audiences as well as buyer-side tactics.
AI oversight becomes critical
Closed AI bidding means fewer levers for traders. Independent verification, incrementality testing and commercial guardrails rise in importance.
Fig. 1. Platform trends and their implications.
Metric
Connected TV (CTV)
Linear TV
Video Completion Rate
94.5%
70%
Purchase Rate After Ad
23%
12%
Ad Attention Rate
57% (prefer CTV ads)
54.5%
Viewer Reach (U.S.)
85% of households
228 million viewers
Retail Media Trends 2025
Access Complete consumer behaviour analyses and competitor benchmarks.
Identify and categorize audience groups based on behaviors, preferences, and characteristics
Michaels Stores: Implemented a genAI platform that increased email personalization from 20% to 95%, leading to a 41% boost in SMS click through rates and a 25% increase in engagement.
Estée Lauder: Partnered with Google Cloud to leverage genAI technologies for real-time consumer feedback monitoring and analyzing consumer sentiment across various channels.
High
Medium
Automated ad campaigns
Automate ad creation, placement, and optimization across various platforms
Showmax: Partnered with AI firms toautomate ad creation and testing, reducing production time by 70% while streamlining their quality assurance process.
Headway: Employed AI tools for ad creation and optimization, boosting performance by 40% and reaching 3.3 billion impressions while incorporating AI-generated content in 20% of their paid campaigns.
High
High
Brand sentiment tracking
Monitor and analyze public opinion about a brand across multiple channels in real time
L’Oréal: Analyzed millions of online comments, images, and videos to identify potential product innovation opportunities, effectively tracking brand sentiment and consumer trends.
Kellogg Company: Used AI to scan trending recipes featuring cereal, leveraging this data to launch targeted social campaigns that capitalize on positive brand sentiment and culinary trends.
High
Low
Campaign strategy optimization
Analyze data to predict optimal campaign approaches, channels, and timing
DoorDash: Leveraged Google’s AI-powered Demand Gen tool, which boosted its conversion rate by 15 times and improved cost per action efficiency by 50% compared with previous campaigns.
Kitsch: Employed Meta’s Advantage+ shopping campaigns with AI-powered tools to optimize campaigns, identifying and delivering top-performing ads to high-value consumers.
High
High
Content strategy
Generate content ideas, predict performance, and optimize distribution strategies
JPMorgan Chase: Collaborated with Persado to develop LLMs for marketing copy, achieving up to 450% higher clickthrough rates compared with human-written ads in pilot tests.
Hotel Chocolat: Employed genAI for concept development and production of its Velvetiser TV ad, which earned the highest-ever System1 score for adomestic appliance commercial.
High
High
Personalization strategy development
Create tailored messaging and experiences for consumers at scale
Stitch Fix: Uses genAI to help stylists interpret customer feedback and provide product recommendations, effectively personalizing shopping experiences.
Instacart: Uses genAI to offer customers personalized recipes, mealplanning ideas, and shopping lists based on individual preferences and habits.
Medium
Medium
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Questions? We have answers
How does cross-device targeting work without cookies?
Cross-device targeting no longer depends on third-party cookies as a universal connector. Instead, it relies on a mix of consented first-party identifiers, household-level signals, and contextual inputs. In practice, cross-device ad targeting works by linking devices through authenticated logins, hashed emails, or platform-level identifiers where permission exists, and then supplementing those links with household or contextual intelligence when identity is limited. This allows advertisers to coordinate cross-device advertising across CTV, mobile, and desktop even when browser cookies are restricted.
Is cross-device targeting privacy compliant?
Cross-device targeting can be privacy compliant when it is built on consent, transparency, and data minimization. Modern cross-device advertising frameworks prioritize first-party data collected with clear user permission, respect opt-out signals, and limit how identifiers are shared or reused. When executed correctly, cross-device ad targeting does not require exposing personal information, but instead uses anonymized or aggregated identifiers aligned with applicable privacy regulations and platform policies.
What’s the difference between deterministic and probabilistic targeting?
Deterministic targeting connects devices using known identifiers such as logins or hashed emails, making it more precise but typically more limited in scale. Probabilistic targeting uses modeled signals—like usage patterns or device characteristics—to infer connections between devices, which expands reach but introduces uncertainty. Most cross-device targeting strategies combine both approaches, using deterministic links where available and probabilistic methods to extend coverage responsibly.
How is cross-device performance measured?
Cross-device performance is measured by looking beyond single-device metrics and focusing on deduplicated reach, frequency, and outcomes across screens. This often includes tracking exposure on one device and subsequent actions on another, while applying attribution windows, control groups, or lift testing to reduce over-crediting. Because cross-device advertising spans multiple environments, performance is best treated as directional unless validated through incrementality or calibration methods.
What is an example of cross advertising?
An example of cross-device advertising would be a household seeing a brand’s video ad on connected TV, followed by a shorter reminder on mobile and a product-focused message on desktop later in the day. Each exposure is coordinated so the message evolves rather than repeats, using cross-device targeting to recognize the household across screens and manage frequency more effectively.
What is cross-device retargeting?
Cross-device retargeting is the practice of re-engaging someone on a different device than the one where the initial interaction occurred. For example, a user might watch a CTV ad or browse a product on their phone, then later receive a related message on their laptop. When done well, cross-device retargeting supports continuity without overwhelming the user, and works best when paired with clear frequency limits and relevance controls.
What are some efficient omnichannel targeting strategies for cross-device personalization?
Efficient omnichannel strategies typically combine cross-device targeting with contextual signals and clear sequencing logic. This might include using CTV for broad awareness, mobile for reminders or engagement, and desktop for evaluation or conversion, while suppressing ads once meaningful action occurs. The most effective cross-device ad targeting programs focus on personalization that reflects stage of intent, not just identity, ensuring cross-device advertising feels coordinated rather than repetitive.
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